An AI Voice Agent Built for India: Hindi, Hinglish and English Calls That Qualify Leads
This is Part 2 of a three-part Voice AI guide. Part 1 explained what Voice AI is and mapped the market. This part introduces the AI voice agent we build and shows where it differs from other Voice AI tools.
An AI voice agent for Indian business calling
Our Voice AI platform calls your leads and answers your inbound calls. The agent talks like a trained telecaller in Hindi, Hinglish or English. After each call, the platform tags the outcome, saves the recording and transcript, and sends qualified leads to your CRM.
You do not need engineers to run it. You upload a brochure or write your script, choose a voice, upload a list of phone numbers, and start a campaign. Everything else is on the dashboard, and on a mobile app for Android and iOS.
What the AI voice agent can do
Real conversations, not menus
The agent runs on OpenAI's Realtime speech-to-speech model. It hears and replies in audio directly, so replies come fast and sound natural. The caller can interrupt at any time, and the agent stops and listens.
Hindi and Hinglish Voice AI that sounds right
Many voice agents speak textbook Hindi, or mix up gender grammar. Our agent adjusts its grammar to match the chosen voice. A female voice says "bol rahi hoon" and a male voice says "bol raha hoon". The default accent is Indian English and Hinglish, which is how most customers actually talk.
Your brand voice, including cloned voices
Pick from 13 built-in voices, or clone a voice from a short audio sample. Cloned voices run through ElevenLabs, Cartesia or PlayHT. You can preview a voice and hold a test conversation before any customer hears it.
Train the agent from a document
Upload a PDF, such as a project brochure or a product sheet. The platform reads it and drafts the agent's instructions for you. You can then edit the greeting, tone and script in one place.
Facts it will not make up
For prices, locations and other fixed details, you add "project facts". During a call, the agent looks up the right fact and quotes it, instead of guessing. The lookup works for Hindi text in Devanagari as well as English.
Outbound AI calling campaigns on a schedule
Upload a list of numbers, set working hours and a time zone, and pick a start date. The campaign starts on time and calls only inside working hours. You can also start a campaign at once, or trigger a single call from your own system.
Automatic lead qualification
After each call, the platform reads the transcript and puts the call into one clear category:
- Lead | Interested
- Lead | Connect with Sales Team
- Lead | Send WhatsApp
- Wants to visit
- Not Interested
- Incomplete call, Instant hang up, Disconnected post Hearing Msg, Block
The classification looks only at what the customer said, not at the agent. Polite replies such as "okay" do not count as interest. Your sales team sees real leads, not noise.
Leads straight into your CRM
Choose which categories count as a lead. The platform pushes those calls to your CRM with the phone number, outcome, transcript, recording link and call duration. You map the field names to match your CRM, with no custom code.
Every call visible
The dashboard shows each call's status, duration, recording, transcript and summary. Campaign analytics show answer rates, lead counts and spend.
How our Voice AI compares with other platforms
| Typical global Voice AI platform | Our AI voice agent | |
|---|---|---|
| Language | English-first; Hindi often sounds unnatural | Hindi, Hinglish and Indian English by default, with gender-correct grammar |
| Voicemail detection | Tuned for US voicemail messages | Also detects Airtel, Jio, Vi and BSNL "switched off / not reachable" messages, in English and Hindi |
| Lead outcome | Raw transcript; you build the tagging | 9 fixed outcome categories, ready for sales teams |
| CRM | Webhooks; you write the glue code | Built-in CRM push with field mapping |
| Setup | Prompt engineering and API work | Upload a PDF, pick a voice, upload numbers |
| Billing | USD, split across model, voice and telephony fees | One per-minute rate in INR from a prepaid wallet |
| Telephony | Mostly US numbers | Twilio plus an Indian DID provider for local caller IDs |
Small details that matter on real calls
- Pre-warmed model connections, so the agent greets the customer without a long pause.
- The agent can end the call itself when the conversation is over, so you do not pay for silence.
- Every call is recorded, and you can play the recording from the dashboard.
Part 3 covers where this Voice AI is used today, how pricing works, and how the system is built.
Frequently asked questions
Which languages does the AI voice agent speak?
Hindi, Hinglish and English, with an Indian accent by default. The agent uses gender-correct Hindi grammar that matches the chosen voice.
Can I use my own voice or a brand voice?
Yes. You can pick one of 13 built-in voices or clone a voice from a short audio sample, and preview it before going live.
Does it work with my CRM?
Yes. You choose which call outcomes count as leads, and the platform pushes them to your CRM's API with your own field names. Bearer token and API key auth are supported.
Do I need developers to set it up?
No. You upload a brochure or script, choose a voice, upload phone numbers and start a campaign from the dashboard or the mobile app.